1. For contracts and contractual proposals at a distance or negotiated away from commercial premises, the consumer has the right to withdraw without any penalty and without specifying the reason, within fifteen working days.
2. The right of withdrawal and exchange of goods is exercised by sending, within the terms set out in paragraph 1, a written communication to the company headquarters by registered letter with acknowledgment of receipt. The communication can also be sent, within the same deadline, by telegram, telex, e-mail and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours; the registered letter is considered sent in good time if delivered to the accepting post office within the terms established by the code or the contract, if different. The acknowledgment of receipt is not, however, an essential condition for proving the exercise of the right of withdrawal. In the event that the supplier has not fulfilled the contractual obligations, the deadline for exercising the right of withdrawal is three months and starts from the day of their receipt by the consumer. The right of withdrawal is otherwise exercised by direct telephone contact with the company respecting the terms set out in paragraph 1 (tel. 0461-1919044) or by writing an email to commerciale@fabiovettori.com
3. If the goods have been delivered, the consumer is required to return them or make them available to the supplier or to the person designated by the latter, according to the methods and times established by the contract.
4. The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the sender.
5. If the right of withdrawal is exercised by the consumer in accordance with the provisions of this article, the supplier is required to refund the sums paid by the consumer. The company undertakes to guarantee the refund to the customer in the shortest possible time and in any case within thirty days from the date on which the supplier became aware of the exercise of the right of withdrawal by the consumer.
6. The address to return the items is: Fabio Vettori, Salita Filippo Manci, 2 - 38122 - Trento (Italy).
The right of return does not apply to those products or groups of products individually selected by the customer (for example, "personalized t-shirts"). In this case, the customer can only exercise his warranty rights, by virtue of what is indicated in the following sections.
Fabio Vettori always makes sure to verify that the items sent correspond to those requested. However, in the event that you receive an item by mistake, write to us at commerciale@fabiovettori.com sending us photos of the item received. In the subject of the email, indicate the order number so we can manage it and find a solution as quickly as possible.
All our items are covered by a one (1) year warranty in case the damage or defect is attributable to us. In this case, if your item is defective, Fabio Vettori will be responsible for collecting the item and replacing it with a correct one, taking on the costs associated with the return and exchange.
In order to manage the inconvenience we need you to notify us by email at commerciale@fabiovettori.com indicating: the reason for the inconvenience, the order number (essential for locating the purchase) and photos of the damaged item or incorrect so that the situation can be assessed.
To be able to exercise the warranty right you must have the order confirmation received via email.
Once we have received this information we will contact you to explain the steps to follow. You must inform us of the non-conformity of the item within one (1) month from the moment you receive the product.
In the event that it is not objectively possible to replace the item with another of the same category, Fabio Vettori will refund the price of the same.
It is important that you know that our guarantee does not cover:
a) Negligent or violent use of the item.
b) Damage resulting from manipulation or tampering with the item.
It is important to follow at all times any instructions for use or installation of the items that we will provide you. In case of doubt, contact us by email at commerciale@fabiovettori.com to receive information on the use of the item.
1- What do we do with your information?
When you purchase something from our online shop, as part of the purchasing process, we collect personal data such as your name, address and email address. When you browse our site, we automatically receive your Internet Protocol (IP) address.
Additionally, with your permission, we may send you emails about the store, offers or new products.
2- How can I give my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, exercise the right of withdrawal, we assume that you give us that information for that specific reason.
If we ask for your personal data for a secondary reason, such as sending newsletters, we will ask you specifically and give you the opportunity to opt-out.
You can change your mind at any time regarding the processing of your personal data by contacting us at commerciale@fabiovettori.com or by writing to Fabio Vettori , Salita Filippo Manci, 2 - 38122 - Trento (Italy) or by calling (+39)0461-1919044.
3- Shopify
Our store is located on the Shopify Inc platform. Shopify provides us with the online platform that allows us to sell our items. Your data is saved on Shopify's databases and is kept on a secure server, protected by a firewall.
You can consult the Privacy Policy at any time by clicking HERE .
4- Payment
The payment gateway we use is operated by Shopify. Gestpay is the platform offered by Shopify for managing credit card payments on e-commerce sites. Credit card data is not communicated to the merchant and the authorization and payment phases are managed by the secure server (SSL).
5- Age of consent
By using this site, you warrant that you are the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you give your consent to any of your minors' use of this site.